Last Updated: March 2019
Please Read Carefully Before Using This Website and Any Affiliated Software:
A. TERMS APPLICABLE TO ALL USERS
Changes to Terms
The Website or Browser Extension is directed to those individuals and entities located in Canada. It is not directed to any person or entity in any jurisdiction where (by reason of nationality, residence, citizenship or otherwise) the publication or availability of the Website and its content, including its products and services, are unavailable or otherwise contrary to local laws or regulations. If this applies to you, you are not authorised to access or use any of the information on this Website or Browser Extension. Rooof makes no representation that the information, opinions, advice or other content on the Website or Browser Extension (collectively, "Content") is appropriate or that its products and services are available outside Canada. Those who choose to access this Website from other locations do so at their own risk and are responsible for compliance with applicable local laws.
Scope of Use and User E-Mail
Copyrights and Trademarks
The materials at this Site, as well as the organisation and layout of this site, are copyrighted and are protected by Canadian and international copyright laws and treaty provisions. You may access, download and print materials on this Website or Browser Extension solely for your personal and non-commercial use; however, any print out of this Site, or portions of the Site, must include Rooof’s copyright notice. No right, title or interest in any of the materials contained on this Site is transferred to you as a result of accessing, downloading or printing such materials. You may not copy, modify, distribute, transmit, display, reproduce, publish, license any part of this Site; create derivative works from, link to or frame in another website or Browser Extension, use on any other website or Browser Extension, transfer or sell any information obtained from this Site without the prior written permission of Rooof. Except as expressly provided under the "Scope of Use" Section above, you may not use, reproduce, modify, transmit, distribute, or publicly display or operate this Website or Browser Extension without the prior written permission of Rooof. You may not use a part of this Website or Browser Extension on any other Website or Browser Extension, without Rooof’s prior written consent. Rooof respects the intellectual property rights of others and expects our users to do the same. The policy of Rooof is to terminate the accounts of repeat copyright offenders and other users who infringe upon the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at email@example.com
You may not link to this Website or Browser Extension without Rooof’s written permission. If you are interested in linking to this Website or Browser Extension, please contact firstname.lastname@example.org.
No Unlawful or Prohibited Use
As a condition of your use of the Website and Browser Extension, you warrant to Rooof that you will not use the Website or Browser Extension for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website or Browser Extension in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Website or Browser Extension. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
You are prohibited from visiting, using, downloading, interpreting, loading, referencing, or accepting information from any website, webpage, browser extension, browser plugin, browser add-on owned, controlled, or influence by Rooof if you are on of the following:
A Director, Advisory Director, officer, employee, agent, lawyer, fiduciary of a classified website business or any constituent corporation absorbed in a consolidation or merger, or serves as such with another corporation, or with a partnership, joint venture, trust or other enterprise at the request of a classified website or any such constituent corporation of a classified website business.
A Director, Advisory Director, officer, employee, agent, fiduciary of a person or corporation that has caused legal action against another under the Computer Fraud and Abuse Act or any constituent corporation absorbed in a consolidation or merger, or serves as such with another corporation, or with a partnership, joint venture, trust or other enterprise at the request of the a person or corporation that has caused legal action against another under the Computer Fraud and Abuse Act or any such constituent corporation of a person or corporation that has caused legal action against another under the Computer Fraud and Abuse Act.
Any person or corporation who will redistribute information from or about Rooof to someone in any of the above lists.
Any person or corporation running a browser extension which interacts with any data or webpage of Rooof or held in trust by Rooof.
Gathering email addresses from Rooof through harvesting or automated means is prohibited. Posting or transmitting unauthorised or unsolicited advertising, promotional materials, or any other forms of solicitation to other users is prohibited. Inquiries regarding a commercial relationship with Rooof should be directed to: email@example.com.
THE WEBSITE AND BROWSER EXTENSION, AND ANY CONTENT, ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, SYSTEMS INTEGRATION, ACCURACY, AND NON-INFRINGEMENT, ALL OF WHICH Rooof EXPRESSLY DISCLAIMS. Rooof DOES NOT ENDORSE AND MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF THE CONTENT, AND Rooof WILL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY FAILURE OR DELAY IN UPDATING THE WEBSITE OR ANY CONTENT. WE HAVE NO DUTY TO UPDATE THE CONTENT OF THE WEBSITE. Rooof MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR ANY RESULTS OR OTHER CONSEQUENCES OF ACCESSING THE WEBSITE AND USING THE CONTENT, AND FOR TAKING ALL NECESSARY PRECAUTIONS TO ENSURE THAT ANY CONTENT YOU MAY ACCESS, DOWNLOAD OR OTHERWISE OBTAIN IS FREE OF VIRUSES OR ANY OTHER HARMFUL COMPONENTS. THIS WARRANTY DISCLAIMER MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY Rooof.
Governing Law, Location and Miscellaneous
No Professional Advice
The information available on the Website is intended to be a general information resource regarding the matters covered, and is not tailored to your specific circumstance. You should not construe this as legal, accounting or other professional advice. This Website and Browser Extension is not intended for use by minors. YOU SHOULD EVALUATE ALL INFORMATION, OPINIONS AND ADVICE AVAILABLE ON THIS WEBSITE OR BROWSER EXTENSION IN CONSULTATION WITH YOUR INSURANCE SPECIALIST, OR WITH YOUR LEGAL, TAX, FINANCIAL OR OTHER ADVISOR, AS APPROPRIATE.
You are solely responsible for your interactions with other users. Rooof reserves the right, but has no obligation, to monitor disputes between you and other users.
User Submissions And Communications; Public Areas:
Limitation of Liability
YOUR USE OF THE CONTENT IS AT YOUR OWN RISK. Rooof SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO, USE OF OR RELIANCE ON THE CONTENT (EVEN IF Rooof HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) OR THAT ARISE IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USER, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION OR DELIVERY, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORISED ACCESS TO, ALTERATION OF, OR USE OF RECORDS, PROGRAMS OR FILES, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE WEBSITE OR VIRUSES, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORISED ACCESS TO THE WEBSITE OR BROWSER EXTENSION OR THE CONTENT. THIS LIMITATION OF LIABILITY MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY Rooof. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THIS LIMITATION MAY NOT APPLY TO YOU. DESPITE THE ABOVE, OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE OF ACTION YOU TAKE AGAINST US WILL AT ALL TIMES BE LIMITED TO NO MORE THAN YOUR TOTAL PAYMENTS TO Rooof AS A CLIENT WITHIN THE LAST 90 DAYS.
You agree that Rooof has not induced you to breach a contract or terms of service of any third parties.
B. ADDITIONAL TERMS APPLICABLE ONLY TO REGISTERED USERS
Accounts And Security
2. Invoicing and Contracts
Unless otherwise noted, any subscription agreement may be cancelled with 30-days notice.
Cancellation of services immediately forfeits any previously negotiating pricing, terms, or services. Reinstatement of services may be subject to an additional setup fee.
In the event of a cancellation of services which is later retracted, the customer agrees to be invoiced and contracted for the entire period of actual usage or contracted period, whichever is larger.
Any invoice outstanding past 90 days will result in loss of reporting and access to our support services
Any invoice outstanding past 120 days will be taken as 30-day cancellation notice and all services (included but not limited to posting, renewals, training, reporting, support,…) will be suspended. Services will resume as soon as payment is received. Please note that check numbers and pictures of checks will not be accepted as proof of payment. To ensure services are restored as quickly as possible, we recommend mailing checks through an express courier service or submitting payment through our credit card system or through ACH/Direct Deposit.
If over 50% of portfolio is past 120 days overdue, please note that all services and further onboardings will be suspended until all outstanding payments for all outstanding communities have been received. Please note that check numbers and pictures of checks will not be accepted as proof of payment. To ensure services are restored as quickly as possible, we recommend mailing checks through an express courier service or submitting payment through our credit card system or through ACH/Direct Deposit.
Credit/ Overpayments - Refunds:
All overpayments will be added to the appropriate account as a credit. Credits may be applied to any open or upcoming invoices as needed at no charge. Refunds are subject to an automatic $25 processing fee and no refunds will be issued for amount below $35 unless Rooof is solely at fault.
For cancelled properties, credits shall be applied in the following order:
1) Outstanding invoices for the same property;
2) Future invoices for the same property;
3) Outstanding invoices for other properties of the same owner;
4) Outstanding invoices for cancelled subscriptions within the same management company.
Unclaimed credits shall expire after 12 months.
Rooof may update this policy at any time, with updates taking effect when you next use our services or after 30 days, whichever is sooner. If Rooof or our corporate affiliates are involved in a merger or acquisition, Rooof may share personal information with another company, but this policy will continue to apply. Send questions about this policy to customer support at firstname.lastname@example.org
Information posted on Rooof is obviously publicly available. Our servers are located in the Canada, United States, European Union and elsewhere in the world where Rooof has facilities. Therefore, if you choose to provide us with personal information, you are consenting to Rooof's collection, use, disclosure of your personal information and to the transfer and storage of that information on our servers in the Canada, United States, the European Union, and elsewhere in the world where Rooof has facilities. Rooof may also store client data in public Google Sheets accessible through unpublished links.
Essential Information: Rooof collects and stores the following personal information through the use of our software, systems or services: first name, last name, email address, email conversations through Gmail, HelpScout and Slack, phone numbers, phone recordings through RingCentral, physical contact information, and (depending on the service used) sometimes financial information (including credit card and billing information) through Zoho Books; computer sign-on data, third-party credentials, event logs, logs and statistics on page views, traffic to and from Rooof and ad data (all through cookies - you can take steps to disable the cookies on your browser although this is likely to affect your ability to use the site); other information, including users IP address and standard web log information.
Third Party Collection: Based on the third party product used, we may collect the following information: chat conversations through Chatlio and Slack, phone recordings through RingCentral. Information may also be collected by use of screen recordings through HotJar and/or Amplitude for software improvement and troubleshooting purposes. The information collected by screen recordings may include the name of user's internet service provider, the website from which user visited us from, the parts of our website or software the user is visiting/using including tracking of cursor movements, the date and duration of user's visit, and information from the device (device type, operating system, screen resolution, language, country user is located in, and web browser type). We may also use third party services such as Google Analytics and Linkedin Campaign Manager that collect, monitor and analyze our website traffic and overall online marketing efforts.
Retention: Telephone recordings are retained for 90 days. Email content is retained for 60 days when delivered by Rooof to you as a service. Chat conversations, email addresses, phone numbers, data and statistics are retained for a minimum of seven years.
Any information collected during the job application process (including resume, interview data, follow up emails) are retained indefinitely. If you wish to have your information removed, please contact us at email@example.com
Rooof uses users' personal information to:
provide our services;
training and quality assurance purpose;
track, confirm and fulfill purchases;
resolve disputes, collect fees, and troubleshoot problems;
encourage safe trading and enforce our policies;
customize, measure, and improve user experience and our services, content, and advertising;
statistical and overall analysis of business operations;
deliver targeted marketing, service updates, and promotional offers to you according to your preferences;
log in to your accounts on your behalf;
do other things for users as described when Rooof collects the information.
Rooof does not sell or rent personal information to third parties for their marketing or financial purposes without users explicit consent. Rooof may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a posting or other content violates other's rights, or protect anyone's rights, property, or safety. Rooof may also share personal information with: corporate affiliates who help detect and prevent potentially illegal acts and provide joint services. (Our corporate affiliates will market only to users who ask them to).
Service providers who help with our business operations: Third-party websites or Browser Extension and publishers so ads (or the content of the ads) published on Rooof can also be published on a broader array of venues or information vehicles.
Access, Modification, and Deletion: You can see, modify or erase most of your personal information by reviewing and modifying your posting or account status page by contacting customer support to review any personal information Rooof stores that is not available on Rooof. There may a charge associated with such requests but these will not exceed the amounts permitted by law. Rooof retains personal information as permitted by law to resolve disputes, enforce our policies; and prevent bad guys from coming back. If you have further questions, you may contact customer support at firstname.lastname@example.org or write to the Data Controller:
RoofOverYourHead Marketing Ltd.
Unit 302 - 560 Johnson Street,
V8W 3C6 Victoria, BC
However, to the extent permitted by applicable law, we reserve the right to decline requests that are unreasonable, excessive, or prohibited by law, could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the data relates.
Transfer of Personal Data to Other Rooof Companies.
We may share your information with members of the Rooof corporate family to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will use this information to send you marketing communications only if you've requested their services.
Rooof uses lots of tools (encryption, passwords, physical security) to protect your personal information against unauthorized access and disclosure, but as you probably know, nothing's perfect, so Rooof makes no guarantees. We recommend that you have unique passwords for every third party service that you use.
Unless otherwise instructed by you, you agree that Rooof may identify you as a recipient of services and use your logo in sales presentations, marketing materials, and press releases.
Notices, Credit, and Attribution
Reverse geocoding services provided by GeoNames.org using data from OpenStreetMap. Postal code lookup uses data from geocoder.ca.
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